SUPPORT OUR RECEPTION
We offer a new perspective in our TEAM.
DAS ERZ HAS many opportunities,
DISCOVER & APPLY NOW.
GIVE OUR GUESTS A WARM WELCOME
OUR RECEPTION
Das Erz Medical Spa & Hotel is an exclusive wellness and health resort located in the middle of the picturesque nature of the Ore Mountains, we are looking for professional support for our reception. Welcome our guests with first-class quality and authentic hospitality. With commitment, a sense of responsibility and a pronounced sense of service for the well-being of our guests, you will support our team at reception.
WHAT CHARACTERIZES YOU?
Qualifications and requirements:
To ensure smooth operation, positive cooperation and the high-quality, personalized service we strive for, we need essential prior knowledge.
- You have successfully completed training in the hotel industry or have experience in the service sector
- You know how to handle responsibility
- The willingness to act and think across departments
- First professional experience at the front office desirable
- Friendly, engaging and service-oriented demeanor
- Very good team player
- Good knowledge of German. Knowledge of English desirable, other languages also welcome.
- Positive attitude and excellent manners
- Willingness to work rotating shifts and weekends
- quick comprehension and a well-groomed appearance
- Loyalty to colleagues, superiors and the company
WHAT WE OFFER YOU
Satisfied in the job
- Permanent position
- Electronic working time recording system
- Remuneration above the standard pay scale
- 25 vacation days and an additional increase in annual leave according to length of service
- Subsidy for health-promoting measures of up to €50 per month (non-cash benefit)
- Regular development meetings & multifaceted further training opportunities
- Annual, exciting team events
- Appreciation in a successful team, good humor and short decision-making processes as well as a lot of freedom
- Attractive employee discounts on internal offers
- Work clothes are provided and cleaned by the company
- Bonuses for target achievement
WHAT ARE YOUR TASKS?
INDEPENDENT & RELIABLE
With us, you will take on a variety of exciting tasks, which you will master independently and with a high degree of reliability together with your team. Here is a small foretaste of your future activities:
- Guests first: Individual guest care is our top priority Competent, speedy and extremely service-oriented handling of telephone and written inquiries
- Guest reception
- Active sale
- Implementation of check-ins / check-outs
- Invoicing and cash management
- Professional complaint handling and implementation of our quality standards
- Cash accounting and preparation of the daily financial statements
- Active consulting on in-house services and extended cooperation offers
- Data management and working with digital booking software (GDPR-compliant)
- Clarifying individual customer wishes
- Close cooperation with overarching departments (restaurant, spa, fitness, doctor, naturopath, etc.)
- Independent management of a shift at the front office
- Writing offers
